Frequently Asked Questions

504-383-3828

 

What is a physician house call and how does it work?

A physician house call is an appointment with a doctor who comes to you instead of you going to the doctor. Appointments take place in the comfort and convenience of your home, hotel, office or other mutually agreed upon location. Medications, stitches, splints and other treatments are provided at the time of care making trips to the pharmacy, urgent care or emergency department often unnecessary. Labs are drawn and x-rays are performed onsite if needed.

Why choose NOLA Doc for a physician house call?

Our visits are convenient and allow for quality time with your physician. NOLA Doc house calls eliminate long wait times and exposure to other sick patients at the doctor’s office, urgent care or emergency department.  We offer hour long visits and after hours availability with the majority of calls resulting in a physician by your side within an hour. NOLA Doc physicians are board certified and have years of experience in emergency medicine and outpatient settings.  NOLA Doc provides satisfying care with treatments in place and questions answered.

What services does NOLA Doc provide?  

Services include urgent and primary care, addiction medicine, IV therapy, care coordination and solving “medical mysteries.” NOLA Doc physicians treat acute and chronic illness, infection, dehydration, injuries, opiate and alcohol dependence, anxiety and other mood disorders, nutritional counseling, preventative care and more. Please refer to our services page for more detailed information on all of our available services.

When should I call NOLA Doc? When should I call 911 or go to the Emergency Room?

If you are a new patient and are experiencing chest pain or stroke symptoms, please call 911 immediately. For all other symptoms, call NOLA Doc.

A few examples of when to call NOLA Doc:

  • You or a family member are sick
  • You’re visiting New Orleans and your doctor is nowhere nearby
  • You injure yourself
  • Your elderly parent can’t safely make it to the doctor
  • You want quality time with a doctor and don’t want to wait for weeks

How do I schedule an appointment and what hours are NOLA Doc physicians available?

Call our office at 504-383-3828 to schedule an appointment. NOLA Doc physicians see patients 7 days a week and after hours appointments are available.

Do you travel outside of New Orleans? 

NOLA Doc physicians make house calls throughout the greater New Orleans area including as far north as Mandeville, east to Slidell, west to Kenner and across the river to Belle Chasse.

How much does an appointment cost? Can I use my insurance? What if I don’t have insurance? 

Appointment cost depends on the amount of time spent with the physician and the time of day. When you speak with a physician to schedule an appointment, the general cost of the visit will be discussed prior to confirming your appointment. During daytime hours, our visits start at $195 for established patients.

Although we are considered “out-of-network” for all insurance providers, you may be able to use your insurance to get reimbursed for our fees.  Following each visit, we provide a completed superbill (medical invoice) that includes diagnosis codes and fees paid.  Superbills may be submitted directly to your insurance carrier requesting reimbursement.

Our office does not guarantee you will receive reimbursement from your insurance company.  Please contact your insurance company for answers to specific questions regarding your coverage, their payment policies and reimbursement procedures.

You do not need insurance to be a NOLA Doc patient.

How do I pay? 

We accept cash, debit cards, Visa, MasterCard, American Express, Discover, Health Savings Accounts (HSA), and Flexible Spending Accounts (FSA). Payment is due at the time services are rendered.

What do I do if I need to change or cancel an appointment?

Please call the office at least 24 hours prior to your appointment when possible. If you do not contact us regarding a cancellation within 24 hours of your appointment, you may be charged a cancellation fee.

If I have an urgent medical problem after office hours, can I talk to and see a doctor?

Yes, call our office at 504-383-3828.

What hospitals do NOLA Doc physicians work with?

NOLA Doc physicians are on the medical staff at Touro Infirmary. If hospitalization is required, we are fully capable of caring for you there.  If hospitalization is preferred elsewhere, our providers will communicate directly with hospital staff to ensure you receive the most appropriate care throughout the hospitalization.

How does the Opioid Dependence program work?

NOLA Doc provides a uniquely successful outpatient treatment program allowing those who are motivated to become completely clean of their life altering opioid dependence. The initial visit lasts approximately 1 hour and is an opportunity for you and the physician to get to know each other and for you to become familiar with the program. Subsequent visits occur every 2-4 weeks depending on your progress. The cost of each visit is based on an hourly rate of $250 per hour. Please refer to our Opioid Treatment Program page for more details.

What’s the benefit of a house call?

CONVENIENCE:

  • The doctor comes to you promptly

  • No epic wait times

  • Medications are dispensed and trips to the pharmacy may be unnecessary

  • IV fluid hydration, stitches, splints & much more are easily provided on site

PRIVACY:

  • Avoid public waiting rooms

  • Receive care in the comfort of your home or hotel room

  • Avoid exposure to other sick patients

  • No need to worry about the person in the room next to you or others in the waiting room hearing your story

MORE TIME WITH YOUR DOCTOR:

  • House call visits are less hurried

  • Thorough communication allows for a more accurate diagnosis

  • Fewer misunderstandings about recommended follow up care

  • Get all of your questions answered